The Aptify Blog
The Aptify Blog is an honest and informative collection of articles to help association executives solve their most pressing issues.
How many of you consider yourselves to be “early adopters” of any new technology that shows up in the market? Have you purchased every generation of the iPhone, or the latest version of Amazon’s Echo or Google Home? It's hard not to be drawn to the latest and greatest thing when you see all that it's capable of doing, and you envision how much easier it can make your daily lives. While those items can be purchased with minimal research, and chances are you probably don't need permission to buy them, unfortunately—membership software doesn't exactly fall into that categories. As with all technology though, there comes a point when you need to upgrade it or simply purchase a new one altogether. Regardless of what you decide to do with your existing membership software, selecting and implementing it is a huge undertaking. You need the support of your entire organization, particularly your board, in order to even begin the process of finding new software. And when you do approach your board with the idea of switching, you can expect a lot of questions.
We’ll give it to you straight—membership software questions can rarely be answered with a simple “Yes” or “No.”
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I’m one of those people who’s a planner and I have a backup for everything. In my house, I have old routers and cable modems so I can get back online in moments. I keep the last generation of my smartphone so I have an immediate backup in the event of an accidental drop, and when I travel, I pack twice what I need. I never want to be in a situation where there isn’t a backup for something I could have reasonably predicted. And I guess that fits my background, too. I used to work in radio, where our studios had a backup battery and generator for power, two systems that ran the audio, three links to the transmitter, two transmitters, two antennas, and two transmitter sites. That’s just how my brain works, and if you’re in the IT department at your organization—there’s a good chance you and your coworkers think in a similar way.
Implementing new membership software is an intense time for all involved. As in other momentous transitions in life, like weddings, you need a solid foundation in place to successfully face what lies ahead. Otherwise, unexpected and unwelcome issues could threaten your progress—toward software implementation or down the aisle.
Your Playbook to Getting Started with a New System The implementation phase is that difficult time where a lot of work has to happen before you can reap the rewards of your new system. There are long hours, conflicting ideas, and various obstacles along the way. The excitement from the selection process starts to wane and you’re faced with new processes, new procedures, and new things to learn. But the news isn’t all bad. This is a time of opportunity.
Selection is over and your decision is made. Is it time for a breather? No, not yet. It’s time to make sure your organization is prepared for the four biggest challenges in the software migration process.